Tips for Non-Standard Automated After-Sales Service

With the growth of labor costs, non-standard automation equipment, customers 'product quality requirements and efficiency improvement needs are becoming more and more deep into all walks of life. It has nothing to do with the size of the company, full automation with strength, semi-automation with no strength, poor stand-alone automation, from the Pearl River Delta to the Yangtze River Delta to the central and western regions, entity business owners have the same needs for automation, only sighing the strength gap! For this reason, non-standard automation equipment manufacturers have to face different technologies, different concepts, different strengths, different needs, and different distances from each household group. After-sales service has become a bottleneck for many non-standard automation equipment. Excessive service costs are too high and unprofitable. Rapid service affects the company's image and reduces competitiveness! Although after-sales service is the last mile, it is often easy to fall short.

Nowadays, product consumers pay attention not only to the quality of the product, but also to the after-sales service level of the product.

As a non-standard automation company, how does Dongguan Liyuan Automation provide after-sales service for equipment?

1. Communicate with customers in a timely manner to understand the machine failure points

This will help prepare for after-sales service in advance and avoid wasting time and resources due to incomplete items.

2. Use modern communication technology to innovate remote after-sales services

It is necessary to determine the technical window personnel for after-sales service docking with customers to facilitate communication. Use mobile phones, computers and other modern communication technologies to remotely guide customers in operation and maintenance! For remote after-sales service, common faults must be classified in advance according to stand-alone faults, online faults, actuators (mechanical components), sensors (electrical components), controllers (system hardware), programs and systems, etc., and faults can be checked for medical treatment as soon as possible., shorten online waiting time and improve after-sales service efficiency and quality! You can also use micro video for remote simulation teaching!

3. Analyze in time after arriving at the scene to find out problem solutions

As equipment after-sales service personnel, they must promptly analyze and summarize each failure point and make a summary, so that future maintenance will be more convenient and faster

4. Prepare maintenance operation instructions

For the problems arising from each different failure, we should clearly explain the operating points to the customer and write maintenance operation instructions so that the customer can independently solve some simple problems in the future.

High-quality after-sales service can not only improve customer satisfaction, but also win a good reputation for the company and establish long-term cooperative relationships.