TECHNICAL SUPPORT

Professional engineers provide full-process services such as equipment installation, debugging, and acceptance to ensure normal operation of equipment.

• Equipment unpacking inspection and installation
• System debugging and parameter setting
• Commissioning and performance testing
• On-site training for operators

Regular maintenance extends the service life of the equipment and maintains the best operating condition of the equipment.

• Regular inspection and maintenance
• Wear parts replacement and upgrade
• Equipment cleaning and lubrication
• Performance testing and optimization

Rapidly respond to equipment failures and provide professional fault diagnosis and maintenance services.

• 24-hour fault response
• Remote diagnosis and guidance
• On-site repair and replacement
• Original parts guarantee

Provide technical services such as equipment function upgrades, performance optimization, and automation transformation.

• Software system upgrade
• Hardware function expansion
• Automation transformation plan
• Optimization of production efficiency

Daily maintenance is divided into three levels: daily maintenance (inspection before and after shift, cleaning the workbench, checking air pressure and oil pressure); weekly maintenance (deep cleaning, checking fasteners, lubricating transmission components, checking sensors); monthly maintenance (comprehensive inspection of electrical connections, replacement of filters, calibration accuracy, backup parameters). We provide detailed maintenance manuals, operation videos and maintenance record sheets. We can also sign an annual maintenance contract and have our engineers provide regular door-to-door maintenance.

The standard warranty period is 1 year (from the date of acceptance), and the warranty scope includes: mechanical structural parts, transmission systems, electrical control systems, sensor actuators, etc. Provide free of charge during the warranty period: fault repair, spare parts replacement (except wearing parts), software upgrade, and technical support. Excluding: man-made damage, natural disasters, failure to follow specifications, and use of non-original parts. Lifelong paid maintenance services are provided after the warranty period, and accessory prices are discounted.

A complete information package can be provided when the equipment is delivered: operation manual, maintenance manual, software instructions, and troubleshooting guide. The electronic version of the materials can be obtained by: 1) logging in to the customer service platform to download;2) scanning the QR code of the equipment nameplate;3) contacting customer service to send an email. We also provide online video tutorials, frequently asked questions library, technical announcements and other resources, which are updated regularly.

Our response time: immediate response to telephone inquiries; immediate response within 2 hours for online submission; remote assistance within 4 hours for general failures; emergency failures (affecting production) arrive at the scene in the Pearl River Delta region in 2 hours at the earliest, and in other domestic regions within 24 hours, Southeast Asia, Europe, Japan and South Korea and other foreign regions arrive within 48 hours; emergency plans are activated for major failures and the nearest engineers and spare parts are deployed. We have service outlets in Shenzhen, Dongguan and other places, covering major industrial zones across the country.

Parts procurement channels: 1) Call the telephone service hotline;2) Contact your dedicated account manager;3) Place an order on the online customer service platform;4) Send an email to the Parts Department. Distribution time: Commonly used wearing parts (cylinders, sensors, guide rails, etc.) are supplied from stock and delivered on the same day; standard parts are delivered within 3 working days; customized parts are delivered within 7-15 working days. We have a parts warehouse in South China to support SF Express delivery next day. All accessories are authentic from the original factory and provide warranty.

We provide a full range of upgrade and transformation services: functional upgrades (adding new processes, expanding production capacity), performance optimization (increasing speed, improving accuracy, and reducing energy consumption), intelligent transformation (adding visual inspection, data acquisition, MES docking), security upgrades (increasing security protection and complying with new standards). Service process: on-site survey and evaluation → providing transformation plans and quotations → signing contracts → design and manufacturing → on-site installation and debugging → training and acceptance. The renovation period is generally 2-8 weeks, and the cost depends on the renovation content.

We provide three types of training: operation training (equipment switching, parameter setting, product switching, daily operation, safety specifications); maintenance training (daily maintenance, fault judgment, simple maintenance, parts replacement, precision calibration); advanced training (electrical principles, program modification, parameter optimization, fault diagnosis). Training methods: on-site training during equipment installation, customer arrival training, online video training, and customized special training. We provide training materials, assessment and certification, and follow-up Q & A support.

Steps to apply for on-site services: 1) Call the telephone hotline or contact the account manager to explain the situation;2) The technical support team evaluates whether on-site services are needed;3) Confirm the service time and cost (free during the warranty period);4) Engineers bring tools and spare parts to the door;5) Sign and confirm after completing the service. On-site service fee (outside the warranty period): starting from 800 yuan/time in the Pearl River Delta region, and other regions will quote prices based on distance and workload. Emergency services are subject to a 50% charge. It is recommended to sign an annual maintenance contract and enjoy preferential prices and priority services.